FAQs Page

Frequently Ask


Where can I find information about my order?

When you purchase a product, an order confirmation e-mail will be sent to you, which contains you order information. You can then follow your order details on My Account. If you haven’t been able to locate it, you can contact us to request it to be emailed to you again.

What is “Delivery under 72h”?

Products bearing the “48h” tags are stored in our office. These products have already had their authenticity and quality verified by our Quality Control Team.

They will be shipped to you within 72h of the purchase!
Products with out 72h will be shipped in 4-6 days.

What are the shipping costs?

We use UK Post to ship our products and the shipping costs are determined based on the size and weight of the order. The Shipping Costs vary depending on whether the Buyer is located in UK or abroad and vary relatively of the value and estimate weight and size of the Product.

Minimum shipping costs per product within Australia are as follows:

Accessories: £9
Bags, Shoes, Clothing: £12.50 recorder with insurance

I live outside UK, what are the shipping costs?

We do ship to countries outside of UK. You will be able to estimate your shipping costs while viewing your shopping Cart before you start the checkout process. We use UK Post to ship our products and the shipping costs are determined based on the size and weight of the order.

I live outside UK will customs fees apply to my order?

If you order a product to be delivered outside UK, you need to be aware that you may need to pay additional customs fees when you receive your parcel. You should first research the costs from your national customs agency to understand the additional fees you may need to pay.

What payment methods are accepted?

We have chosen three secured methods of payment for Modsie.

You can choose to pay by Visa, MasterCard or American Express. Our payment gateway is provided by Paypal.
You can pay using your PayPal. If you don’t have a PayPal account, you will still be able to pay with your credit or debit card on PayPal. If you want to know more about PayPal, click here.
You can use bank transfer any time.

Is the payment secured?

We have chosen PayPal, as method of payment because they are very secure and internationally trusted payment platforms. Your payment information is never disclosed to us.


I change my mind and want to cancel my Order, what can I do?

For products sold by LuluLeBag
If you have purchased a product that and you are are not completely satisfied by your product, you can return the unused product within 7 days of receipt for a refund. The returned Product must not have been worn.

My Order was cancelled, when will I be refunded?

If an order has been cancelled we will refund you within 7 days of the cancellation.

Live Chat
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